{"id":7669,"date":"2019-02-19T10:03:19","date_gmt":"2019-02-19T10:03:19","guid":{"rendered":"http:\/\/www.styledeals.co.uk\/blog\/rail-customers-unable-to-collect-pre-paid-tickets\/"},"modified":"2019-02-19T10:03:19","modified_gmt":"2019-02-19T10:03:19","slug":"rail-customers-unable-to-collect-pre-paid-tickets","status":"publish","type":"post","link":"https:\/\/www.styledeals.co.uk\/blog\/rail-customers-unable-to-collect-pre-paid-tickets\/","title":{"rendered":"Rail customers ‘unable to collect pre-paid tickets’"},"content":{"rendered":"\n
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\"LiverpoolImage copyright<\/span>
\n Getty Images<\/span><\/p>\n

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Several rail firms are reporting problems with pre-paid ticket collection from machines across the country.<\/p>\n

Greater Anglia, Thameslink, Stansted Express, Southern, Southeastern, and ScotRail all confirmed the issue had been affecting passengers on Tuesday.<\/p>\n

Most rail companies said proof of purchase, such as a ticket reference number, was being accepted instead.<\/p>\n

Customers are being advised to use staffed ticket offices where possible.<\/p>\n

One person tweeted that the button to collect pre-paid tickets was greyed out on “every machine” at London Liverpool Street.<\/p>\n

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\n Skip Twitter post by @greateranglia<\/a><\/p>\n
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❗ We have been made aware of an issue regarding collection of pre-paid tickets from some ticket machines across the Greater Anglia network. If you are unable to collect your ticket, please travel with your ticket confirmation email. GA<\/p>\n

\u2014 Greater Anglia (@greateranglia) February 19, 2019<\/a><\/p><\/blockquote><\/div>\n

End of Twitter post by @greateranglia<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n

A spokesman from the Rail Delivery Group, which represents train operators, said the problem was with one supplier of the machines.<\/p>\n

He said: “We’re sorry for the inconvenience caused and are working with the relevant supplier to fix the problem as soon as possible.<\/p>\n

“People affected should speak to their train company or visit the ticket office.”<\/p>\n

He confirmed the issue would be affecting multiple operators but would not affect all machines across the country.<\/p>\n

Virgin Trains said their ticket machines had not been affected.<\/p>\n

One rail passenger, Matthew Farren, tweeted: “Well done @tfwrail Not only is the door to get into Newport station not working, but now the ticket machines are broken too – doesn’t inspire a great deal of confidence.”<\/p>\n

The issue is only affecting collection of pre-paid tickets, and all other ticket types can be bought from the machines.<\/p>\n

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Image caption<\/span>
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\n A sign at Milton Keynes Central told passengers there was a “nationwide system failure”
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Rail ticket machines also fell out of service last June<\/a>, with on-screen messages saying there was “no online connectivity”.<\/p>\n

The issue, which was resolved after three hours, appeared to have originated from the software and systems provided by Scheidt & Bachmann, but the German firm did not provide additional information.<\/p>\n

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Has your journey been affected this morning? Tell us about your experience by emailing <\/strong>haveyoursay@bbc.co.uk<\/span><\/a><\/p>\n

Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:<\/p>\n