{"id":2226,"date":"2018-09-16T08:08:12","date_gmt":"2018-09-16T08:08:12","guid":{"rendered":"http:\/\/www.styledeals.co.uk\/blog\/spanish-speaking-taco-bell-worker-fired-for-refusing-english-speaker\/"},"modified":"2018-09-16T08:08:12","modified_gmt":"2018-09-16T08:08:12","slug":"spanish-speaking-taco-bell-worker-fired-for-refusing-english-speaker","status":"publish","type":"post","link":"https:\/\/www.styledeals.co.uk\/blog\/spanish-speaking-taco-bell-worker-fired-for-refusing-english-speaker\/","title":{"rendered":"Spanish-speaking Taco Bell worker fired for refusing English-speaker"},"content":{"rendered":"\n<div property=\"articleBody\">\n<figure class=\"media-landscape no-caption full-width lead\"><span class=\"image-and-copyright-container\"><\/p>\n<p>                <img loading=\"lazy\" decoding=\"async\" class=\"js-image-replace\" alt=\"Taco Bell cup\" src=\"https:\/\/ichef.bbci.co.uk\/news\/320\/cpsprodpb\/90D2\/production\/_103447073_gettyimages-923116494.jpg\" width=\"976\" height=\"549\"\/><span class=\"off-screen\">Image copyright<\/span><br \/>\n                 <span class=\"story-image-copyright\">Getty Images<\/span><\/p>\n<p>            <\/span><\/p>\n<\/figure>\n<p class=\"story-body__introduction\">A Spanish-speaking Taco Bell employee in the US was fired after video emerged of her refusing to serve an English-speaking woman in Florida.<\/p>\n<p>During the argument at a drive-thru window in Hialeah, north of Miami, the worker said no-one there spoke English. <\/p>\n<p>Taco Bell told US media that the staff member &#8220;no longer works for the brand&#8221;.<\/p>\n<p>Alexandria Montgomery, the African-American woman who posted the video on Thursday, described the incident as &#8220;racist&#8221;.<\/p>\n<p>&#8220;This lady understood what I was saying but didn&#8217;t want to take my order,&#8221; Ms Montgomery shared on Facebook.<\/p>\n<p>The video, which was viewed over 100,000 times, shows Ms Montgomery repeatedly trying to order. <\/p>\n<p>At one point she asks why she cannot not simply place her order using the numbers next to the menu items. <\/p>\n<p>&#8220;Luisa&#8221;, as she was identified in the video, repeatedly claimed in Spanish none of the staff at the Taco Bell branch spoke English, at one point adding, &#8220;This is Hialeah, I&#8217;m sorry.&#8221; <\/p>\n<p>More than 94% of Hialeah residents identify as Hispanic and more than 90% speak Spanish as a first or second language, according to census data.<\/p>\n<p>The Taco Bell worker also threatened to call the police, after Ms Montgomery refused to leave on Wednesday evening. <\/p>\n<ul class=\"story-body__unordered-list\">\n<li class=\"story-body__list-item\"><a href=\"http:\/\/www.bbc.co.uk\/news\/uk-england-london-43766985\" class=\"story-body__link\">Racial attack victim told &#8216;speak English&#8217;<\/a><\/li>\n<li class=\"story-body__list-item\"><a href=\"http:\/\/www.bbc.co.uk\/news\/10209213\" class=\"story-body__link\">Life in Spanglish for Latino youth<\/a><\/li>\n<\/ul>\n<p>When Ms Montgomery asked for the manager, the woman replied in Spanish in a dismissive tone: &#8220;She is in her house sleeping.&#8221;<\/p>\n<p>&#8220;I contacted the manager and after explaining to her what happened, all she did was apologise and say thank you, and the call was disconnected,&#8221; Ms Montgomery told El Nuevo Herald.<\/p>\n<p>She later wrote on Facebook that &#8220;Luisa&#8221; had given her a false name and was actually the &#8220;general manager on that shift&#8221;. <\/p>\n<p>Taco Bell declined to answer questions about the incident, but acknowledged it did &#8220;not meet our customer experience expectations&#8221;.<\/p>\n<p>&#8220;We have worked quickly to resolve with the customer to ensure this doesn&#8217;t happen again,&#8221; it said in a statement.<\/p>\n<p>The US is home to 53m native and bilingual Spanish speakers, according to census data &#8211; 16% of the population.<\/p>\n<figure class=\"media-with-caption\">\n<div class=\"player-with-placeholder\">\n            <img decoding=\"async\" class=\"media-placeholder player-with-placeholder__image narrative-video-placeholder\" src=\"https:\/\/ichef.bbci.co.uk\/images\/ic\/720x405\/p068hr3y.jpg\"\/><\/p>\n<p>Media playback is unsupported on your device<\/p>\n<\/p><\/div><figcaption class=\"media-with-caption__caption\"><span class=\"off-screen\">Media caption<\/span>Starbucks staff are getting &#8220;unconscious bias&#8221; training, but what is it?<\/figcaption><\/figure>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.bbc.co.uk\/news\/world-us-canada-45535948\">Source<\/a> by <a href=\"\">[author_name]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Image copyright Getty Images A Spanish-speaking Taco Bell employee in the US was fired after video emerged of her refusing to serve an English-speaking woman in Florida. During the argument at a drive-thru window in Hialeah, north of Miami, the worker said no-one there spoke English. Taco Bell told US media that the staff member &hellip; <\/p>\n","protected":false},"author":0,"featured_media":2227,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts\/2226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=2226"}],"version-history":[{"count":0,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts\/2226\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/media\/2227"}],"wp:attachment":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=2226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=2226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=2226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}