{"id":1875,"date":"2018-09-05T09:03:22","date_gmt":"2018-09-05T09:03:22","guid":{"rendered":"http:\/\/www.styledeals.co.uk\/blog\/uber-to-block-low-rating-riders-in-australia-and-new-zealand\/"},"modified":"2018-09-05T09:03:22","modified_gmt":"2018-09-05T09:03:22","slug":"uber-to-block-low-rating-riders-in-australia-and-new-zealand","status":"publish","type":"post","link":"https:\/\/www.styledeals.co.uk\/blog\/uber-to-block-low-rating-riders-in-australia-and-new-zealand\/","title":{"rendered":"Uber to block low-rating riders in Australia and New Zealand"},"content":{"rendered":"\n
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\"AImage copyright<\/span>
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Image caption<\/span>
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\n Uber asks passengers and drivers to review each trip to form a personal user rating
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Uber is to block customers in Australia and New Zealand from its ride service if they have a low passenger rating.<\/p>\n

Riders rated four-out-of-five stars or lower will be banned for six months. Ratings are based on feedback left by drivers after each journey.<\/p>\n

The move is aimed at improving passenger behaviour, the company said.<\/p>\n

Uber told the BBC that Australia and New Zealand had been identified as a place to bring in the rule after feedback from drivers.<\/p>\n

The same policy was introduced in Brazil earlier this this year, Uber said, but it’s the first time the control has been rolled out in an English-speaking market.<\/p>\n

An Uber spokeswoman declined to be drawn on exactly how many of its 2.8 million users in Australia and New Zealand currently had ratings of below 4.0 – but conceded it was only “a few thousand”.<\/p>\n

The “vast majority” – believed to be more than 90% – had ratings of at least 4.5, the company said.<\/p>\n

The policy will kick in on 19 September and passengers will receive several warnings before they are banned.<\/p>\n

What lowers your score?<\/h2>\n

Susan Anderson, general director of Uber in Australia and New Zealand, said riders with a 4.0 rating or below would have received a number of one-star reviews from drivers.<\/p>\n

“These are the small percentage of riders who are persistently not treating drivers with respect,” she told Channel Seven’s Sunrise programme on Wednesday.<\/p>\n

She said drivers expected basic courtesy from riders. Poor behaviour included users not being at their pick-up spot, or organising pick-ups in unsafe areas on the road.<\/p>\n

“Be polite and considerate. Take your rubbish with you and don’t make a mess in the car,” Ms Anderson said.<\/p>\n

The company sent out a number of tips to users last month aimed at improving customer scores.<\/p>\n<\/p><\/div>\n


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Source<\/a> by [author_name]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Image copyright Getty Images Image caption Uber asks passengers and drivers to review each trip to form a personal user rating Uber is to block customers in Australia and New Zealand from its ride service if they have a low passenger rating. Riders rated four-out-of-five stars or lower will be banned for six months. Ratings … <\/p>\n","protected":false},"author":0,"featured_media":1876,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1875"}],"version-history":[{"count":0,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1875\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/media\/1876"}],"wp:attachment":[{"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.styledeals.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}